Cancel, change plan and refunds

The business owner does all of this from "Plan and billing", in the business menu. In none of these cases do you lose your data: what changes are the limits and the features.

Changing plans

1. In the "Plans" section pick the plan and press "Switch to this plan".
2. Seika shows you a summary with the new price and when the change takes effect. Confirm to continue.

• Upgrading takes effect immediately. The payment provider charges the difference, prorated for what is left of the cycle.
• Downgrading takes effect at the end of the cycle you already paid for. Until then you keep your current plan's benefits, and the screen shows you the date of the change.
• If you are on the free trial, changing plans does not restart or extend it: the new plan inherits the end date.
• If you already exceed the new plan's limits when you downgrade, nothing is deleted: those who are already active stay as they are and nobody else can be added until you are back under the limit.

Cancelling the subscription

Press "Cancel subscription" and confirm. The effect depends on when you do it:

• With an active plan, the cancellation takes effect at the end of the cycle you already paid for. Until that date you keep your plan; afterwards you move to Basic. If you change your mind before then, "Resume subscription" leaves everything as it was.
• During the free trial, it is immediate: you go back to Basic with no charge at all.
• With an overdue payment, it is immediate and no further charges are attempted.

After cancelling, going back to a paid plan is a new subscription and no longer includes a free trial.

Payment method and receipts

"Manage payment and receipts" opens Paddle's portal, where you change your payment method and see your receipts and invoices. Seika does not store or show card details.

Refunds

The deadlines, conditions and how to ask for a refund are in the refund policy; they are not repeated here so that the current text always applies. Refunds are carried out by Paddle, and their effect in Seika is this:

• A full refund of the subscription returns your business to the Basic plan immediately.
• Refunding an add-on revokes the pass.
• A partial refund does not change your plan.
• Appointments already used are not deducted from the cycle's usage.

The general conditions of purchase, renewal and cancellation are in the terms and conditions, and prices are on the plans and pricing page.