Seika Refund and Cancellation Policy

Version 0.2 · Last updated: September 25, 2026

This policy is informational: it does not require express acceptance and complements section 7 of the Terms of Use. The Spanish version prevails in case of discrepancy.

1. What it applies to

Paid subscriptions (Plus, Pro and Unlimited) and Seika add-ons. The Basic plan is free and generates no charges. Payments are processed by Paddle.com, our online reseller and Merchant of Record, which handles inquiries about payments and returns; refunds are executed by Paddle from its dashboard.

2. Refund window: 14 days

You can ask for a refund of a charge within 14 days after it was made. After that period there is no refund, unless applicable law or Paddle's Buyer Terms grant you one.

3. How to request it

Write to soporte@seikaapp.com stating your business name and the date of the charge. We review your request and ask Paddle to execute the refund. Please note:

• Paddle returns the money to the same payment method; for cards it usually takes 3 to 5 business days to appear.
• Paddle can only refund transactions under 120 days old.
• You can also contact Paddle directly from the receipt it sends you.

4. Free trial

During the 14-day trial nothing is charged, so there is nothing to refund, and cancelling during the trial costs nothing: the business returns to Basic without losing data. If you do not cancel before it ends, you are charged automatically and the 14-day window of section 2 runs from that first charge.

5. Automatic renewals and cancellation

Plans renew automatically every month or every year. Each renewal is a new charge and has its own 14 days for a refund, counted from that date. To avoid a renewal, cancel before the renewal date from "Plan and billing": cancellation takes effect at the end of the cycle already paid and until then you keep your plan's rights.

6. Add-ons

An add-on is a one-month pass. It can be refunded within 14 days of the charge only if the extra capacity has not been used: if you have already consumed appointments or added employees thanks to the pass, no refund applies.

7. What happens in Seika when there is a refund

• Full refund of a subscription: the business returns immediately to the Basic plan.
• Refund of an add-on: the pass is revoked.
• A partial refund does not change the plan.
• Appointments already consumed are not deducted from the cycle's usage.
• Your data is never deleted because of a refund. If you have more appointments, administrators or employees than the Basic plan allows, the limits described in the Terms apply: what exists is kept and new additions are blocked until you are back within the limit.

8. When it does not apply

No refund applies for misuse or fraud (including abusive use of payment methods or of the free trial) or for accounts closed for breaching the Terms. Deleting your account cancels the renewal but does not generate an automatic refund: if you are within the window, request it as in section 3.

9. Chargebacks and disputes

If you open a dispute with your bank or card issuer instead of contacting us, Paddle may handle it and, while it is open, we may restrict the creation of new appointments for the business; appointments already confirmed are served. If the dispute is resolved in your favor, the previous status is restored. We recommend writing to us first: it is usually faster.

10. Taxes

Prices include taxes and taxes are refunded together with the charge.

11. Your consumer rights

Nothing herein limits the non-waivable rights that Colombian law grants to consumers or, where applicable, the rights granted to them by Paddle's Buyer Terms.

12. Contact

COROZO S.A.S.

Calle 43 # 27 - 161, Santa Marta, Magdalena, Colombia

Support: soporte@seikaapp.com